Man Ling Limited provides this Shipping & Returns document for orders placed on dqenslippers.com. This document applies to Women's Shoes sold by Man Ling Limited.
Man Ling Limited ships Women's Shoes to destinations served by available carriers. Orders are processed after payment authorization and verification. Processing begins on business days. The customer must provide a complete and accurate shipping address. Man Ling Limited is not responsible for delays caused by incorrect addresses, failed delivery attempts, carrier disruptions, or customs inspections.
Once an order is placed, Man Ling Limited reviews the order for accuracy and payment confirmation. Orders with incomplete payment information may be held until verification is complete. The customer receives a confirmation message after the order is accepted. Tracking information is provided when the carrier makes it available. Tracking updates may not appear immediately after shipment.
Delivery timelines are standard and depend on the destination, carrier network, and local delivery conditions. Man Ling Limited does not guarantee a fixed delivery date. The customer should monitor tracking information and contact the carrier for delivery updates. If tracking shows delivery, the customer should check the delivery location and contact the carrier before contacting Man Ling Limited.
Man Ling Limited accepts returns for Women's Shoes under the conditions stated in this Shipping & Returns document. The customer must submit a return request within exactly 14 calendar days after receipt of the item. The return request must include the order number and the item being returned. The item must be unused and in original packaging. All original tags must remain attached. The item must not show signs of wear, alteration, or damage caused by the customer.
Man Ling Limited offers a strict 14-day no-reason refund policy. The customer may request a refund without providing a reason. The return request must be submitted within exactly 14 calendar days after receipt of the item. The returned item must arrive at the return address in acceptable condition. After the return is received and inspected, Man Ling Limited processes the refund. The refund amount covers the purchase price of the returned item. Original shipping charges are not refunded. Return shipping costs are not refunded.
The buyer completely bears all return shipping costs. Man Ling Limited does not provide prepaid return labels. Man Ling Limited does not reimburse shipping charges paid by the buyer for the return. The buyer must choose a trackable shipping method. The buyer must retain the return tracking number and proof of shipment. Man Ling Limited is not responsible for returned items that are lost, delayed, or damaged in transit during the return shipment.
Step 1: The customer submits a return request to [email protected] within exactly 14 calendar days after receipt of the item. The request must include the order number and the item being returned.
Step 2: Man Ling Limited reviews the return request and provides return instructions. The customer must not send the item before receiving return instructions.
Step 3: The customer packs the item securely in its original packaging. All original tags must remain attached. The package must include the order number inside the package.
Step 4: The customer ships the package to the return address. The recipient must be Man Ling Limited, the contact phone is +852 9422 2201, and the specific return address is 19/F, Nam Wo Hong Building, 148 Wing Lok Street, Sheung Wan.
Step 5: The customer sends the return tracking number to [email protected]. The customer retains proof of shipment until the refund is complete.
Step 6: Man Ling Limited receives the returned item and inspects it. If the item meets the return conditions, Man Ling Limited processes the refund. If the item does not meet the return conditions, Man Ling Limited may decline the refund and return the item to the customer at the customer's expense.
Refund processing takes at least 14 calendar days from the date the returned item is received at the return address. The refund arrival time is at least 14 calendar days. The exact arrival time depends on the payment method and the financial institution. The customer must allow at least 14 calendar days after Man Ling Limited receives the returned item. The customer should monitor the original payment account for the refund.
PayPal refunds take at least 14 calendar days to process. In regions where local laws require a longer period, PayPal refunds may take up to 30 calendar days. The customer must allow at least 14 calendar days after Man Ling Limited receives the returned item. The customer must allow up to 30 calendar days for PayPal refunds in regions with that legal requirement.
Any claim for damaged or defective items must be submitted within exactly 7 calendar days of receipt. This 7-day claim period matches the Terms of Service. The customer must contact Man Ling Limited at [email protected] within exactly 7 calendar days of receipt. The claim must include the order number, a description of the damage or defect, and photographs of the item and packaging. Claims submitted after exactly 7 calendar days of receipt will not be accepted. Man Ling Limited reviews approved claims and provides further instructions.
Returns are not accepted when the item is used, worn, altered, washed, damaged by the customer, or missing original packaging. Returns are not accepted when original tags are removed or missing. Returns are not accepted when the return request is submitted after exactly 14 calendar days after receipt of the item. Returns are not accepted when the item is returned without following the return process. Returns are not accepted when the item is sent to an address other than the return address provided by Man Ling Limited.
Customers with questions about shipping or returns may contact Man Ling Limited at [email protected]. The contact phone is +852 9422 2201. The company address is 19/F, Nam Wo Hong Building, 148 Wing Lok Street, Sheung Wan. The website is dqenslippers.com.
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