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This Privacy Policy describes how Coolzon Hk Limited collects, uses, discloses, and safeguards information when customers visit dqenslippers.com, purchase women's shoes, create an account, contact customer service, or interact with marketing communications. This Privacy Policy applies to the website and all related services offered by Coolzon Hk Limited. By using dqenslippers.com, customers agree to the practices described in this Privacy Policy.
Coolzon Hk Limited collects information that customers provide directly. This information includes name, email address, shipping address, billing address, phone number, account password, order history, shoe size preferences, product reviews, and customer service messages. When customers place an order, Coolzon Hk Limited collects order details, delivery instructions, and recipient information for gift orders. When customers subscribe to newsletters or promotional messages, Coolzon Hk Limited collects email address and marketing preferences.
Coolzon Hk Limited collects information automatically when customers visit dqenslippers.com. This information includes IP address, browser type, operating system, device type, referring URL, pages viewed, time spent on pages, and interactions with website features. Coolzon Hk Limited uses cookies and similar tracking technologies to collect this information. Coolzon Hk Limited does not collect full payment card numbers, expiration dates, or security codes during automatic collection.
Coolzon Hk Limited uses collected information to process and fulfill orders, confirm purchases, arrange shipping, provide order updates, and handle returns or exchanges. Coolzon Hk Limited uses information to create and manage customer accounts, authenticate logins, and maintain order history. Coolzon Hk Limited uses information to respond to customer service requests, resolve complaints, and improve support quality. Coolzon Hk Limited uses information to personalize website content, recommend shoe styles, and display relevant product offerings. Coolzon Hk Limited uses information to send transactional messages, marketing messages, and promotional offers when customers provide consent. Coolzon Hk Limited uses information to detect fraud, prevent abuse, enforce website policies, and comply with legal obligations.
dqenslippers.com uses cookies, pixels, and similar technologies. Essential cookies enable core website functions: account login, shopping cart operation, and checkout security. Performance cookies collect aggregated data about website usage to improve speed and usability. Functional cookies remember customer preferences, language settings, and shoe size selections. Advertising cookies deliver relevant advertisements and measure campaign performance. Customers can manage cookie preferences through browser settings. Disabling certain cookies may affect website functionality. Coolzon Hk Limited does not use cookies to collect full payment card numbers, expiration dates, or security codes.
All payment transactions are securely handled by third-party payment gateways. Coolzon Hk Limited does not collect, store, or process full payment card numbers, expiration dates, or security codes. Payment gateways process payment information according to their own privacy policies and security standards. Coolzon Hk Limited receives transaction confirmation, payment status, and billing contact details necessary to complete an order. Customers should review the privacy policy of the applicable payment gateway before submitting payment information.
Coolzon Hk Limited shares information with service providers that perform functions on behalf of Coolzon Hk Limited. These service providers are payment gateways, shipping carriers, order fulfillment partners, email service providers, customer support platforms, and analytics providers. Coolzon Hk Limited requires service providers to protect information and use it only for specified services. Coolzon Hk Limited may disclose information when required by law, legal process, or government request. Coolzon Hk Limited may disclose information to protect the rights, property, and safety of Coolzon Hk Limited, customers, and the public. Coolzon Hk Limited does not sell personal information to third parties.
Coolzon Hk Limited uses administrative, technical, and physical safeguards to protect information. These safeguards are encryption, access controls, secure servers, and employee training. No method of transmission or storage is completely secure. Customers are responsible for protecting account passwords and for contacting Coolzon Hk Limited if unauthorized account activity is suspected.
Coolzon Hk Limited retains information for as long as necessary to fulfill the purposes described in this Privacy Policy. Retention periods vary based on legal requirements, tax obligations, dispute resolution, and business needs. When information is no longer needed, Coolzon Hk Limited deletes or anonymizes it.
Customers may request access to personal information, request corrections, request deletion, object to processing, or withdraw consent for marketing communications. Customers may update account information by logging into dqenslippers.com or by contacting Coolzon Hk Limited at [email protected]. Coolzon Hk Limited will respond to verified requests within the time required by applicable law. Customers may opt out of marketing emails by using the unsubscribe link in each message.
dqenslippers.com is not directed to children. Coolzon Hk Limited does not knowingly collect personal information from children. If a parent or guardian believes a child provided personal information, the parent or guardian should contact Coolzon Hk Limited at [email protected] for deletion.
Coolzon Hk Limited may process information in countries other than the customer's country. These countries may have different data protection laws. Coolzon Hk Limited takes steps to protect information during international transfers through contractual safeguards and security measures.
Coolzon Hk Limited may update this Privacy Policy to reflect changes in practices, technology, or legal requirements. The updated Privacy Policy will be posted on dqenslippers.com. Customers are encouraged to review this Privacy Policy periodically. Continued use of dqenslippers.com after changes are posted constitutes acceptance of the updated Privacy Policy.
Customers may contact Coolzon Hk Limited with questions about this Privacy Policy or data practices. Contact details are:
Coolzon Hk Limited
+852 4095 6627
FLAT C, 9/F, WINNING HOUSE, NO.72-76, WING, LOK STREET SHEUNG WAN, HONG KONG, HONG KONG
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